Other Customer Service Support

[jennairbroke]

I was issued a refund check on 1/6/23 for a cancelled service plan (because the $6000 microwave/oven combo unit never worked). I was told the check was mailed to me but I never received it. I have called more than 10 times following up and informing Best Buy I never received the check and it needs to be reissued.  Everytime the agent sends a message to the back office and everytime the back office says "the check waas mailed."  I ask if a reeplacement check was issued and they say no but they a check was mailed on 1/6/23.  Then the agent says "I'll send another message to back office", this exact scenario has happened for 10 weeks!!!! How do I get a replacement check or a credit to my credit card? I am not sure if they even ever sent out a check in the first place. They cannot even tell me a check number or a date it was cut.  PLEASE HELP

[LisaF-BBY Social Media Specialist]

Hello, jennairbroke,

Welcome to our online community.

We appreciate you reaching out to our community Forum for assistance with your refund. A refund check that has been lost is concerning, so I understand why you would want us to look into this for you. I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

Your first and last name

Your phone number

Your email address  

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,