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Posts: 1
Registered: ‎11-03-2021

How to find shipping info when I know the caseid

Also, I was told that the latest my replacement phone might arrive is the same date as when my ability to return  the phone occurs.  So what if the phone arrives and has another problem?  I'm stuck with it?


Posts: 5,065
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Registered: ‎11-29-2016

Re: How to find shipping info when I know the caseid

Good morning, zahara15,


Welcome to our forums!  From what I’ve gathered, it sounds like we’re sending you a replacement phone due to an issue with the original phone you’ve received?  If that’s the case, I can certainly understand wanting to make sure there aren’t any other issues with the replacement being sent your way, and I’ll be happy to assist in any way I can.


While it’s too early to tell if there will be any other issues with the phone that’s being sent to you, if you do have any additional problems, I recommend visiting one of our Best Buy locations at that time, so they might explore what options are available to you.


I see you’ve also sent me a private message with some additional information regarding your order, and I’ll be replying to your message in a bit.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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