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New Member
Posts: 1
Registered: ‎07-25-2019

How to file complaint regarding 1-888 customer service?

I want to file a complaint about the length of time to resolve a gift card credit, lack of follow up, and general process of getting support but can not find a corporate number, mailing address, or email to send it to. I tried to ask on the 1-888 number but they just took note of it in my ticket number and would not provide another means to file a complaint. It appears others have requested to file a complaint in this forum as well, but I only see that a moderator advises to private message them. 

Thank you

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Geek Squad Agent
Posts: 3,589
Registered: ‎03-20-2012

Re: How to file complaint regarding 1-888 customer service?

can you describe the circumstances of the credit for the gift card? might help the moderator when one gets a chance to swing by to assist.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 403
Topics: 32
Kudos: 56
Solutions: 19
Registered: ‎07-23-2018

Re: How to file complaint regarding 1-888 customer service?

Hello, getturners,

 

Thanks for taking the time to connect with us, and I’d like to welcome you to the Best Buy Forums! We are always looking for ways to learn and grow, in effort to serve our customers better. Feedback from customers is one way we can achieve this, and we’d certainly like to understand more about your circumstance. Our team will be happy to offer our support however we can. We are based out of our Corporate Office, so this is a platform you are welcome to use for questions or concerns.

 

To proceed, we request you send a private message. You can do this by selecting the darker blue box next to my name below. Please be sure to include your full name, email address, and telephone number. Any additional information about the gift card credit you are referring to, would also be extremely helpful.

 

We look forward to hearing from you.

Sarah|Social Media Specialist | Best Buy® Corporate
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