Other Customer Service Support

[scrivera03]

Recently had to call for support with an order and the specialist that helped me was awesome. Would like to leave positive feedback for her!

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Hey, scrivera03,

Welcome back to our forums!  I love hearing you got some great service from one of our agents recently, and you’ve certainly come to the right place to share your feedback!

There’s a few different ways we can go about collecting your feedback, it’s just a matter of choosing which option works best for you.  If you’d like to provide me more information regarding your experience here publicly, you’re more than welcome to do so!  Otherwise, if you have the full name of the person you spoke to, or any other private information I can use to find them (your order number, your case number, etc.), feel free to send me a private message using the blue “Private Message” button in my signature, and provide any details you’d like to share, and I’ll be happy to make sure your feedback is forwarded to the right place! 

If you prefer the private message route, you may need to switch to “Full” for “Desktop” view before the “Private Message” button is visible to you.

Hope to hear from you soon,

[scrivera03]

Posted this on reddit, but figured I'd post it here as well (didn't see that Sean had responded to me until I checked my spam folder).

Recently had a rather odd issue with one of my orders (issue with a discount being removed from an entire order after part of it was cancelled; it was kind of a mess due to GCU no longer being a thing, we think) and the customer service specialist that helped me out was awesome!

Getting in touch with someone via the phone was super quick (less than 5 minutes both times, I accidentally hung up on the first agent when I hit the end call with my cheek, which always happens to me at the worst times!) and they were super nice and helpful.

Also, not sure if it is normal or not, but I have to say, it is really, really nice not being put on hold while they message their supervisors for assistance (shooting the breeze is way better than just hearing some generic music).

Overall super pleased with the support I received today (especially considering Covid+holiday season).

Just wanted to say thanks for all the help, it was much appreciated (figured it would be nice to show some appreciation for all you employees out there right now).

[SeanM-BBY Retired: Social Media Specialist]

Howdy, scrivera03,

Thank you for taking the time to follow up and share your experience with us!  From what you’ve described here, the agent you connected with during your call is provided an awesome experience!  This is just the level of service we hope all our customers will receive when they reach out to us for support, and it’s great to hear she was able to resolve your issue for you as well.

I was able to use the information you’ve provided when you joined our Support Forums to locate the call you’re referring to, so I’ll be more than happy to forward your post to their leadership, to make sure they’re getting the recognition for their fantastic customer service skills! 

It means a lot when our customers go out of their way to share this kind of feedback with us, so I truly appreciate you doing so!  And if you ever run into any other issues with your Best Buy purchases in the future, or just feel like sharing your feedback with us again, feel free to swing by our Support Forums any time.

Cheers,