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New Member
Posts: 1
Registered: ‎02-17-2022

How to escalate an issue?

I have returned an item back in December and it was delivered a week later. The customer service has always been confused about my case but they eventually admitted the item is there, they just need to check it before issuing a refund.


It's February, I called perhaps 5 times and asked to speak to the manager twice to escalate the issue. I have never been able to speak to a manager - after the request the line goes silent and nobody connects for another 30 minutes.


The rep claims the item is not there while I have the receipt from UPS that it has been delivered. At this point, I've been waiting months to get this resolved and I neither have the item nor the money back. 


What is my next recourse before requesting charge backs from my credit card? 

Social Media Specialist
Posts: 225
Registered: ‎10-12-2021

Re: How to escalate an issue?

[ Edited ]

Welcome to the Best Buy Forums!


Hello bartifield! I appreciate you taking the time to reach out to us regarding this matter. I know getting a fast refund is important and delays can be frustrating. I can take a look into this for you, to see what is causing this delay.


Please send a private message with your full name, phone number and email. You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 



Kadian|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 2,363
Topics: 219
Kudos: 166
Solutions: 82
Registered: ‎07-06-2009

Re: How to escalate an issue?

This topic has been moved to its own thread under the board Delivery & Installation for further review.