Other Customer Service Support

[bartfield]

I have returned an item back in December and it was delivered a week later. The customer service has always been confused about my case but they eventually admitted the item is there, they just need to check it before issuing a refund.

It's February, I called perhaps 5 times and asked to speak to the manager twice to escalate the issue. I have never been able to speak to a manager - after the request the line goes silent and nobody connects for another 30 minutes.

The rep claims the item is not there while I have the receipt from UPS that it has been delivered. At this point, I've been waiting months to get this resolved and I neither have the item nor the money back. 

What is my next recourse before requesting charge backs from my credit card? 

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hello bartifield! I appreciate you taking the time to reach out to us regarding this matter. I know getting a fast refund is important and delays can be frustrating. I can take a look into this for you, to see what is causing this delay.

Please send a private message with your full name, phone number and email. You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 

Best,