08-04-2019 02:23 PM
08-08-2019 04:02 PM
Tax-free items generally only include clothing, household, and lifestyle items. Since Best Buy doesn't carry clothes or most other non-technical items, the only items I remember being tax-free when I worked in the stores were generally just backpacks and similar products. I don't ever remember TVs, laptops, cameras, or phones being tax-free. If I had to hazard a guess, the employee with whom you spoke over the phone may have been misinformed.
If it was just a matter of forgetting your Tax Exempt Card, they may have been able to offer a different solution.
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08-10-2019 02:06 PM - last edited on 08-12-2019 04:33 PM by Bill-BBY
Congratulations on your new computer! I hope you are loving it. I love saving money when possible, tax-free weekend is a great way to do that on qualifying products. As @Sam15 mentioned, tax-free weekend is limited to products specified by your state. Computers are included in some states, and may need to also qualify based on the price of the computer. The main issue I see here is that your purchase was made on a Wednesday, and not on tax-free weekend.
While we can appreciate your request to have an adjustment made over the phone, an exchange would need to be completed in-store during your states specified tax-free weekend in order to qualify. As the phone representative mentioned, this isn't something we would be able to complete over the phone. Please also keep in mind that other exclusions may apply, based on your specific state.
All the best,
08-12-2019 02:53 AM