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New Member
Posts: 6
Registered: ‎08-01-2020
Accepted Solution

How do I reach someone in the corporate office?

I am having an issue with purchasing an item and nobody at the Customer Support number, or the chat (or even Twitter!) can help me, they all tell me the same thing and do not listen when I point out the verbiage included in the links they keep sending me. 

I'd like to either reach and resolve this with the corporate office at this point before pursuing other methods of resolution.

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Valued Contributor
Posts: 1,723
Registered: ‎02-07-2011

Re: How do I reach someone in the corporate office?

The moderators here and on Twitter work in the corporate office.

What is the issue?
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New Member
Posts: 6
Registered: ‎08-01-2020

Re: How do I reach someone in the corporate office?

I posted a response to this question yesterday but I'm assuming it was deleted. I'm not at liberty to say, as I've tried twice now and both comments/posts have been deleted. 

 

I will wait 2 more days for someone to answer the messages to BBY associates I've sent, or for someone to comment here with BBY in their name and agree to help me in DM's, after that time I'll look at other avenues of communication. 

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Best Buy Employee
Posts: 1,935
Registered: ‎01-09-2015

Re: How do I reach someone in the corporate office?

Posts aren’t removed unless they violate the boards rules.

The moderators will get to your post within a few days, but it may not meet your deadline. They will respond once they finish helping the customers ahead of you. If you’re looking to reach corporate, this team is your only option. They operate all of our customer-facing Corporate channels like this board, Facebook, Twitter, etc.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 18,079
Topics: 2,978
Kudos: 652
Solutions: 489
Registered: ‎09-29-2008

Re: How do I reach someone in the corporate office?

Welcome to our community, LunaFiliae.

 

First of all, thank you for sharing the details of your concerns via private message. In writing to us via our community forums, you have indeed reached Best Buy's corporate headquarters as that is where our forum team is based.

 

I was happy to see that you hope to avail yourself of our Price Match Guarantee and that you also have a Student Deals coupon that you hope to use as well. These are both exciting offers and I can certainly understand your desire to take advantage of both.

 

As stated in our Price Match Guarantee--and as you were previously informed--coupon offers like our Student Deals may not be used in conjunction with a price match. As you mentioned in your private message:

 

How does the Price Match Guarantee apply to coupons?
Best Buy does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Best Buy does not allow a coupon to be used on a product that has a price match.

 

With apologies, we would not be able to extend both offers to you on a single purchase; you're welcome to choose the one that best suits your needs.

 

I regret I do not have better news for you, but I hope this helps clarify your query.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎08-01-2020

Re: How do I reach someone in the corporate office?

Thanks John - I've DM'd you more details I'd like for you to take to the appropriate individuals, or I'll proceed with other avenues. 

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Posts: 18,079
Topics: 2,978
Kudos: 652
Solutions: 489
Registered: ‎09-29-2008

Re: How do I reach someone in the corporate office?

LunaFiliae,

 

Thank you for forwarding the additional details.

 

I have given Best Buy's official reply to your query.

 

Thank you once again for taking the time to share your thoughts with us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 6
Registered: ‎08-01-2020

Re: How do I reach someone in the corporate office?

I will be forwarding this thread to the correct private attorney generals offices. Thank you, good day.