07-28-2019 08:51 PM
3 hours tech support with HP on a computer. Then called about returning a different computer and stuff that had to be returned today. An hour on the phone with I thought was returns. What a disaster. He says I am not an elite member and the items are past their date. This is after 40 minutes on the phone going over the problem and what I wanted to do. Or I would have to get a friend to bring the items back as today last day.
Mind you on my account on the internet. 1. Tells you return by date which is today. He says is not what he sees.
i had no idea I was an elite plus member. But originally on hold 15 minutes so was fiddling with the app. Saw I was wondered what that was. Years ago you had to sign up for rewards Zone.
i google see if you purchased more than 3500. In a year . Oh okay
i tell the guy maybe I have additional time for return because elite plus. He says no. I said do you know what elite plus is.
only reason. Many orders but the two we were discussing. Over 3500. Tried to get something to click . Severely upset my after noon on this got no where.
i asked for his name he says Tom. I say Best Buy has 1 Tom. Well I am not giving you anything else. Do you have an employee number. Yes not giving it out. I am thinking how bizarre. Where am I supposed to have prof of this awful call.
so I said okay which support center are you in. He says Panama. Well that answered everything. First support call their. Know the Phillips es accent and India. amazon home services Puerto Rico. Because I could understand him. Never dawned on me. He had no idea what I was saying. Why 40 minutes into call. That was really obvious.
so I would love to send an email. So Best Buy can contact me back on this mess.
anyone have one. Never even knew this existed.
07-31-2019 10:20 AM
Welcome to our Best Buy forum community!
As someone who uses my computer daily for work, I know first-hand how emotionally draining it can be when a computer isn't working as intended. Our goal is for it to be stress-free to connect with our support, so it's discouraging to hear that was not the impression you received when calling in.
I know I would be confused and looking for answers as well, if I was in your position, so I'm glad you took the time to share this experience with us.
You mentioned that you were seeking support on the last day of your return period. Were you able to make it in your local Best Buy that day to see if they could process a return or exchange?
If not, can you please use the "Private Message" option in my signature to provide your full name, phone number, and email, as well as more details on what's going on? That will allow me to better look into this, and review possible options at this point.