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Registered: ‎03-15-2019

How can I find out the process of a case?

[ Edited ]

How can I figure out where the case id: {removed per forum guidelines}?? I’m supposed to get a refund but still haven’t received it.

Posts: 2,320
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Registered: ‎08-08-2017

Re: How can I find out the process of a case?

Hello SSTech87, and welcome to the forum,


Whenever I contact a company for help, I expect that I'll receive timely assistance and be contacted proactively if any issues arise down the road. I'd be happy to take a peek at your case and see if any updates are available, but I'll need to verify a few pieces of information from you first.  Please keep an eye out for a private message headed your way shortly, which can be viewed by logging into the forum and selecting the orange envelope at the top of the page.


Thanks for posting,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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