Other Customer Service Support

[SSTech87]

How can I figure out where the case id: {removed per forum guidelines}?? I’m supposed to get a refund but still haven’t received it.

[Sam-BBY Retired: Social Media Specialist]

Hello SSTech87, and welcome to the forum,

Whenever I contact a company for help, I expect that I'll receive timely assistance and be contacted proactively if any issues arise down the road. I'd be happy to take a peek at your case and see if any updates are available, but I'll need to verify a few pieces of information from you first.  Please keep an eye out for a private message headed your way shortly, which can be viewed by logging into the forum and selecting the orange envelope at the top of the page.

Thanks for posting,