Other Customer Service Support

[Emathewdev]

Hello,

Where can I launch a formal complaint about specific store and an employee at the store?

The store is located at

11066 Pecan Park Blvd Ste 300, Cedar Park, TX 78613

I went to the store to get a power cable after Geek Squad sent me a PS4 with no power cable after my other one broke. The Geek Squad rep, Milena was incredibly disrespectful and was a horror to work with. I had my 6 month old and she made me wait almost an hour to get a manager. I asked her multiple times if she can't resolve my issues she should please consult with a manager. At one point she refused to call a manager altogether. Worst Best buy experience ever. It too bad my wife bought this PS4 from Best buy instead of Amazon. I will certainly do not want to go back to a brick and mortar store after this experience with Milena.

[Kayla-BBY Social Media Specialist]

Hello, Emathewdev,

Thank you for joining our Forum Community to share your feedback about the experience you had with an employee at our location in Cedar Park, TX. Best Buy expects a high level of customer service from representatives at all our lines of business, including stores. I would be more than happy to ensure that this feedback gets to the right place.

To get started, can you please send me a private message with your full name, phone number, and email address? The private message option should be available in my signature below this post when you’re logged into the forum on a computer. Beyond those details, to ensure feedback is as detailed as possible, can you provide an estimate of the date and time you had this interaction with Milena? Finally, it sounds like you previously had a service completed for your Play Station 4 and had an issue with the cord. Can you please clarify if you meant that the power cable broke while it was out for service or if you’re saying the power cord you sent out with your unit wasn’t returned? If neither of those is a correct understanding of what happened, please let me know so I can make sure I’m fully understanding the situation.

I look forward to hearing back!