02-12-2021 06:00 PM
02-14-2021 05:30 PM
Thank you for joining our online community and posting on our forum, although I hate to hear about the experience you had when calling our customer service line. We'd expect you to receive the best support online, over the phone, and in-store, so it saddens me to learn about the interaction you had. This is not what we want for our customers.
I notice that you also reached out to us through Twitter and are working with one of our specialists, Lindsay, through that platform. That said, please see Lindsay's DM to you. She will be able to continue addressing your concerns and work with you further.
All the best,