02-11-2019 08:33 PM
02-11-2019 08:55 PM
As printed on the receipt, Best Buy's return and exchange period is 15 days...with Elite getting 30 days and Elite Plus getting 45. The 1-888-BestBuy number is our standard customer service number, with corporate having no direct contact as most are not in customer facing roles. If you are seeking contact with corporate, the moderators here work at corporate and can look into your situation. Be aware, though, that while they can act as a liason they ultimately are not set up to overturn the written policy.
As for the length of the return period, most of our competition (including Wal-Mart) has dropped to 15 days on most electronics items. This has to do with balancing returns/exchanges of defective or unwanted merchandise against the industrywide need to limit the number of "renters" who have no intention of keeping an item permanently. You mention that the return period is 1/6 of the competition, which as an Elite Member would mean they offer a 6 month return policy. I am genuinely curious which retailer that is.
02-11-2019 09:13 PM
While I am an elite member, this purchase did not end up under my account and therefore was told I was under the 15 day window. Walmart is a great example of another company with a better return policy. While they have restrictions on some of the major electronic purchases (computers, tablets, phones, etc.), most electronics can be returned with 90 days. This would include things like travel adaptors. I understand that my purchase did not fall into the majority of the items sold by Best Buy, but your policy does not keep with the competition at all for the smaller items.
02-12-2019 01:37 PM
You aren't required to shop at Best Buy however you will not find people in the store that can actually help you find what you're looking for and assist you with more technical questions.
02-12-2019 02:17 PM
Traveling can be a lot of fun! We’re sorry to hear the converter you had purchased prior to your trip didn’t work out as you had hoped. Thank you for choosing Best Buy for your purchase and for sharing your experience with us.
Our Return & Exchange Promise does share that our Elite customers would have a 30 day return window. Additionally, our policy is noted on your purchase receipt and near the checkout. We’re sorry to hear that the item you had purchased may not worked as you intended it to while you were traveling and you’re outside of your Return & Exchange Promise now. We apologize if our store leadership team and our agents over the phone at (888) 237-8289 weren’t able to articulate that in a professional manner.
Can you please send us a private message with your full name, phone number, email address, and purchase information? We’d be happy to review your request to double check under policy given that you believe it wasn’t properly linked your My Best Buy membership. A private message can be sent to us by choosing the blue button in my signature.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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