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Posts: 5
Registered: ‎02-12-2014

Horrible Customer Service At Best Buy Store

I was trying to return a game that was never opened back to one of the Best Buy locations and was accused of trying to return an opened item when it was the return clerk who opened it to "check" the contents.

The clerk who opened it appeared to be new as her name tag was written in with a marker and was asking for assistance from her colleague next to her. After she opened and examined the contents she tried to proceed on the screen to return, but encountered an error. Her colleague told her that an opened game can not be returned, BUT she admited on opening it. The male colleague then proceeded to tell me that the game seal seemed to be opened multiple times and that I was the one who is trying to scam them. 

I explained that this item was supposed to be a gift for a friend over the Memorial Day weekend, but they got it from someone else thus I was returning a BRAND NEW SEALED game. Yet, the female clerk who opened it admitted it was her fault, BUT the male clerk pushed the game towards me and said it is not acceptable because it's opened. This is absurd as how he treated me and framing me when his colleague made a mistake. I am now stuck with a $100+ game that I don't even play. 


Posts: 433
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Horrible / Poorly Trained Customer Service

Hi there, cc0515!


Thanks for posting with us on the Best Buy Support Forums! 


Having difficulties making a return is definitely not what we like to hear from our customers, so I can understand you looking for assistance with your concerns. I'd like to look into this a bit more and see what's possible, but I will need to gather some additional information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number or Customer Service PIN from your in-store receipt

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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