Other Customer Service Support

[Catn58]

I have just closed my Citibank managed Best Buy credit card account and am unlikely to buy from Best Buy in the future because of my experience. Citibank repeatedly ignored my requests to put my account on autopay, requests made both on their website and to customer service agents. This led to cascading late fees and interest charges because I falsely assumed the balance was being paid when due. After I spent a lot of time complaining they removed some of the charges but not all: I spent about $50 more in charges and fees on a single $425 purchase. It did not escape my notice that Citibank's customer service "incompetence" (let's call it that) earned them an additional $50 in profit. This is a warning to all against any dealings with Citibank, and with merchants who make the mistake of letting Citibank be their customer service face.

[Ravi-BBY Social Media Specialist]

Hi there, Catn58,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community.

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!

If you would like to continue here in the interim, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address.

[Ravi-BBY Social Media Specialist]

Hi, Catn58,

Just wanted to let you know that I am leaving the office for the day, and will return on Tuesday morning. If you require immediate assistance, please contact us at 1-888-BEST BUY or 1-888-237-8289. Otherwise, I will be happy to respond to any further messages upon my return.