09-03-2018 02:57 PM
Hello --- I have a Best Buy gift card, which is brand new (the PIN had not been exposed) and supposed to have $50 credit. However, it is showing as $0. How can I see the transactions that happened on the same?
09-07-2018 04:47 PM
Happy Friday, falcon78!
Welcome to our support forums. Like you, I've tried to use a gift card when making a purchase, only to discover there was no remaining balance on the card. As mentioned in our knowledge base, Best Buy Gift Cards are treated like cash, and we can only replace gift cards with a remaining balance. That being said, I'd be happy to partner with you to see where and when this card may have been used prior to your most recent purchase. If you will please send me a private message with the following details, I’ll do my best to help:
-Your full name
-Gift card number and PIN
To send me a private message, simply log into the forum and click on the blue button in my signature below. I look forward to hearing from you!
|Sam|Social Media Specialist | Best Buy® Corporate|
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