Other Customer Service Support

[sadco]

Been having issues with Best Buy, placed 4 orders all were cancelled, not sure what’s going on but also
not receiving emails, ironically got email to confirm sign up to this site. Can’t reset password on app to logon to account and can’t speak to anyone that seems to be able to help. I have spent over 5+ hours on calls, chats and keep getting run around. What can I do, or just don’t do business with Best Buy anymore, it’s really frustrating trying to purchase and can’t get any resolution

[AaronG-BBY Social Media Specialist]

Hello, sadco,

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Not being able to purchase online with Best Buy would be a big concern for me as well. I would love to investigate your issue and help any way I can. Please provide your:

• Full name
• Phone number
• Email address
• Order number

Thanks,

[sadco]

Am I suppose to post info publicly?