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New Member
Posts: 7
Registered: ‎10-25-2019

Help on exchanging in item purchased on Best Buy eBay store

Hi there, can anyone please help me? I recently purchased on open box Galaxy Tab S6 from the eBay store, but it has a screen issue where part of the screen flickers while using it or watching a movie. I've been trying to get it exchanged at a Best Buy store, but all they tell me is I bought it from eBay and I cannot get it exchanged.

I'm so confused because I bought this from BestBuyEbay store, and yet they told me I cannot get it exchanged and I can only return it. Can anyone please help me out? I have my eBay order number/Best buy order number for you if you can help me. Jairus, the store manager from Northridge store absolutely declined to help me out and I am super disappointed to the point of crying. He told me I didn't buy my tablet from Best Buy and yet I have a Best buy order number. He didn't want to listen to me.

Can anyone please help me? I don't know what to do anymore.
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New Member
Posts: 7
Registered: ‎10-25-2019

Re: Help on exchanging in item purchased on Best Buy eBay store

I went by the way to the Northridge store in California. Jairus was the name of the store manager there who made me feel bad.
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Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Help on exchanging in item purchased on Best Buy eBay store

Hi, Joelukeriver, 

 

Thanks for taking the time to post on our Community Forums!

 

I can see that you've sent a few messages to some of our Specialists that work on the team. In the future and so as to not create duplicate work, we ask that you send one message to one Specialist. In the event that the Specialist is not available, the message will be forwarded to the next most available to help out. Therefore, sending more than one message will not put you along further in the queue to be answered. Thank you for your understanding on that!

 

In regard to your tablet that you had purchased from the eBay store that isn't working out for you, we'd be happy to provide you with the necessary information to get this remedied. You can visit our Best Buy eBay Store page, here, to view how a return can be made. It looks like the original receipt or packing slip (if you received one) is required for all returns. Items purchased from Best Buy on eBay are eligible for returns by bringing the product into a Best Buy store located within the United States or by mail. 

 

Had you brought this to the store within the first 15 days of making this purchase? Also, what was your experience working with Jairus

Thanks,

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-25-2019

Re: Help on exchanging in item purchased on Best Buy eBay store

Hi Cameron, yes I did bring it within the first 15 days. I brought it two times, but both times they said they cannot process the exchange and only a return. Jairus was fair, but he said he cannot do anything since the system would not allow him to do an exchange and only a return.

I'm sorry if I sent multiple messages, but I have been on at least 5 calls with Best Buy customer service agents on the phone, but all of them said I cannot do an exchange despite the eBay store page saying otherwise.

Can you please help me on what I can do next? Please?
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New Member
Posts: 7
Registered: ‎10-25-2019

Re: Help on exchanging in item purchased on Best Buy eBay store

I ordered the tablet last October 10, received it last October 15, visited the store on October 19 and spoke with Chris, then yesterday October 24 spoke with Phil and Jairus. They said I cannot do an exchange because the system would not allow them to, only a return.
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New Member
Posts: 7
Registered: ‎10-25-2019

Re: Help on exchanging in item purchased on Best Buy eBay store

I did not receive a packing slip with the item BTW. I can print out the receipt from my eBay account. Should I do that?
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Valued Contributor
Posts: 1,796
Registered: ‎02-07-2011

Re: Help on exchanging in item purchased on Best Buy eBay store

Ebay store open box items are one of a kind deals... the store would not have anything to exchange it with, which is why they can only return it.
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Posts: 351
Topics: 8
Kudos: 62
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Registered: ‎11-23-2018

Re: Help on exchanging in item purchased on Best Buy eBay store

​ Joelukeriver,

 

Yes, please print out the receipt from your account and bring it along with you to your local store. Our systems will not allow for an exchange of the item, but you should have no issues getting refunded when you visit your store. I realize this may not have been the answer you were hoping for, but please understand that this is the only method of returns that are allowed for purchases such as this.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-25-2019

Re: Help on exchanging in item purchased on Best Buy eBay store

I understand. I already spoke with Samsung and I will send the tablet to them for repair. I will never buy from Best Buy on eBay again. It's a sham if I buy an open box excellent item on sale, received an item that is defective, and only to find out I cannot get an exchange. I like the tablet and would like to get it fixed. Never again.
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New Member
Posts: 7
Registered: ‎10-25-2019

Re: Help on exchanging in item purchased on Best Buy eBay store

So the return and exchange policy listed is a joke? You can not follow it as you please and not even offer any workaround? Jeez.