06-23-2020 10:26 AM
I'm trying to save Best Buy time and money by cancelling an appliance replacement that is unnecessary, but I've been on hold for 2 hours and transferred multiple times. I'm about 5 minutes from letting them come and replace a machine for no reason...
07-01-2020 03:55 PM
Welcome to the forum, and thank you for your patience as you've awaited our reply. Having a major appliance malfunction is never convenient, and it sounds like you may have been approved for a replacement. With that said, I understand something may have come up indicating a replacement wasn't necessary. I would be happy to see how I may assist with this, so please keep an eye on your inbox in the top right corner of the page for my private message.