08-17-2019 08:04 AM
Solved! Go to Solution.
08-20-2019 12:43 PM
Welcome to our Best Buy forum community!
Waiting on a refund is never fun, but I can imagine it's especially difficult if you needed that money to buy groceries. Our goal is to make your shopping (or return) experience as stress-free as possible, so it's disappointing to hear the money is taking longer than expected to hit your account. Usually the funds will go back within one billing cycle, but that time-frame can vary between banking institutions.
If you're not still not seeing the refund, I highly recommend reaching out to your bank, so they can check if there is a hold-up on their end.
Also, if you're concerned that the refund wasn't processed correctly, I'd be more than happy to check it out. Using the "Private Message" option in my signature below, you can send over your full name, phone number, and email if you'd like me to take a look.