02-07-2019 05:22 PM
So let me first off talk about how I got into this predicament in the first place, I purchased a 55 inch TCL 6 series TV online and got it delivered on the 16th of January, on the website it clearly stated "YOU HAVE UNTIL THE 6TH of FEBUARY TO RETURN YOUR TV". So when I got around to it on the 4th to make the return, I called into the Best Buy call center to set up and appointment for them to pick up my TV and give me a refund, they told me that today on the 7th I had an appointment scheduled from 7am-1pm for them to pick my TV up, because I was acutally about to load it into my car to return until they told me that on the 7th they would have it ready to pick up. But today is the 7th and they haven't picked up my TV and I was on the phone for a whole two hours trying to figure out why this is, now they're saying that theres nothing they can do about it and my return period has expired, even though I set up the appointment to return it before the return period expired. But apaprently the return period was on the first of Feburary even though on the website it says "You have until the 6th to return this product". So i'm super confused as to why I can't return my TV. I was literally told I had an appointment and it turns out the appointment just didnt exist. I don't know what to do at this point, i'm stuck with a 600 dollar TV that has horrible grey uniformity and horizontal banding issues and I really want to get rid of it. I'm sick of this terrible customer support that im getting through these call centers, its ridiculous. If theres any way I can be assisted please help.
02-08-2019 01:18 PM
02-08-2019 02:20 PM
Good afternoon, skylar121,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. Discovering your TV is no longer functioning as expected would be an undoubtedly disappointing experience, and I regret to hear your TCL TV seems to be having trouble with your display.
As nckhammond has mentioned, our Return & Exchange Promise offers our customers a 15-day return/exchange period, should they find their purchase is no longer meeting their needs. If you TV was indeed delivered on January 16, your return/exchange period would have ended by the time your call to us February 4 took place, and I apologize if this was not explained during your initial call.
With that said, your TCL TV should have a manufacturer’s warranty you could utilize to repair the TV, and hopefully resolve the issues you’ve described. If this is something you’d be interested in, TCL’s warranty, as well as how to obtain service through their warranty, can be found here.