06-06-2019 09:15 AM
I know you haven't received the service that you've needed up until now, but I'm confident that we have this in front of the right eyes now. I'm hopeful that you'll receive a better resolution after this team has had the chance to investigate this for you.
06-11-2019 11:49 AM
Hi again, DanRadTrainor,
As I mentioned the last time you reached out, it can take up to a week to hear back on something like this. We’ll hit that point on Thursday.
If you don’t hear back by the end of the day on Thursday, please let us know. We can re-escalate it for you at that point.
06-12-2019 05:16 PM
You're right, but it gets more bumps for the post and thus, more attention.
Go ahead and reply again. Keep the post fresh.
Not how it works on this forum. Whether you jump, or bump to the top, this doesn't change the priority of the post as you're thinking. However, listening to the moderator who is assisting you would be encouraged.
Reply back to Kyle by the end of the day Thursday so that it can be re-escalated if need be.
06-16-2019 10:20 AM