Other Customer Service Support

[DanRadTrainor]

That sounds "fun" Kyle.  I can't wait to hear another "I apologize" or "we promise" or "we want to help" that goes nowhere.  

[KyleR-BBY Social Media Specialist]

Hi, Daniel,

I know you haven't received the service that you've needed up until now, but I'm confident that we have this in front of the right eyes now. I'm hopeful that you'll receive a better resolution after this team has had the chance to investigate this for you. 

Thanks, 

[DanRadTrainor]

Hi -

Just making the conversation relevant front-and-center, this still isn't resolved.

Best Buy is still not doing the right thing.

[KyleR-BBY Social Media Specialist]

Hi again, DanRadTrainor,

As I mentioned the last time you reached out, it can take up to a week to hear back on something like this. We’ll hit that point on Thursday.

If you don’t hear back by the end of the day on Thursday, please let us know. We can re-escalate it for you at that point.

Sincerely, 

[DanRadTrainor]

You're right, what's another week when I've been waiting since January for this to be resolved?

[SPOPATT]

Being sassy won't make time pass any faster.

[DanRadTrainor]

You're right, but it gets more bumps for the post and thus, more attention.

Go ahead and reply again.  Keep the post fresh.

[autotech796]

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@DanRadTrainor wrote:

You're right, but it gets more bumps for the post and thus, more attention.

Go ahead and reply again.  Keep the post fresh.

---

Not how it works on this forum. Whether you jump, or bump to the top, this doesn't change the priority of the post as you're thinking.  However, listening to the moderator who is assisting you would be encouraged. 

Reply back to Kyle by the end of the day Thursday so that it can be re-escalated if need be.

[KyleR-BBY Social Media Specialist]

Hello, DanRadTrainor,

I wanted to check in with you on this. I’ll shortly be sending you a private message regarding your request.

Sincerely,

[DanRadTrainor]

Going on 8 months here.  

Do you guys actually know what you're doing?  I mean, do you know how this works?  What needs to happen?