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Member
Posts: 10
Registered: ‎05-06-2019

Re: Hard inquiry from January fraudulent charges not removed

That sounds "fun" Kyle.  I can't wait to hear another "I apologize" or "we promise" or "we want to help" that goes nowhere.  

Posts: 5,532
Topics: 60
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Registered: ‎12-23-2016

Re: Hard inquiry from January fraudulent charges not removed

Hi, Daniel,

I know you haven't received the service that you've needed up until now, but I'm confident that we have this in front of the right eyes now. I'm hopeful that you'll receive a better resolution after this team has had the chance to investigate this for you. 

Thanks, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎05-06-2019

Re: Hard inquiry from January fraudulent charges not removed

Hi -

 

Just making the conversation relevant front-and-center, this still isn't resolved.

 

Best Buy is still not doing the right thing.

Posts: 5,532
Topics: 60
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Registered: ‎12-23-2016

Re: Hard inquiry from January fraudulent charges not removed

Hi again, DanRadTrainor,


As I mentioned the last time you reached out, it can take up to a week to hear back on something like this. We’ll hit that point on Thursday.


If you don’t hear back by the end of the day on Thursday, please let us know. We can re-escalate it for you at that point.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎05-06-2019

Re: Hard inquiry from January fraudulent charges not removed

You're right, what's another week when I've been waiting since January for this to be resolved?

Recognized Member
Posts: 198
Registered: ‎09-03-2018

Re: Hard inquiry from January fraudulent charges not removed

Being sassy won't make time pass any faster.

Member
Posts: 10
Registered: ‎05-06-2019

Re: Hard inquiry from January fraudulent charges not removed

You're right, but it gets more bumps for the post and thus, more attention.

 

Go ahead and reply again.  Keep the post fresh.

Geek Squad Agent
Posts: 3,341
Registered: ‎03-20-2012

Re: Hard inquiry from January fraudulent charges not removed


@DanRadTrainor wrote:

You're right, but it gets more bumps for the post and thus, more attention.

 

Go ahead and reply again.  Keep the post fresh.


Not how it works on this forum. Whether you jump, or bump to the top, this doesn't change the priority of the post as you're thinking.  However, listening to the moderator who is assisting you would be encouraged. 

Reply back to Kyle by the end of the day Thursday so that it can be re-escalated if need be.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 5,532
Topics: 60
Kudos: 517
Solutions: 320
Registered: ‎12-23-2016

Re: Hard inquiry from January fraudulent charges not removed

Hello, DanRadTrainor,

 

I wanted to check in with you on this. I’ll shortly be sending you a private message regarding your request.

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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