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New Member
Posts: 2
Registered: ‎12-12-2020

HOW TO FILE A COMPLAINT

My father has been dealing with his cell  phone and having issues from the onset of purchase.  His phone cuts in and out and you can only hear every third to fifth word,  Best Buys solution has been to replace the sim card.  This has happened on 3 separate occassions.  A bandaid to stretch out the problem.  Each time my father has went into the store to get technical support as he is in his 70s and is not technically inept to deal with the working of his phone.  Last week he went into the store where again they changed his sim card.  The in house support team could not help and was told to file a claim with geek squad so that he could get a new cell phone.  He walked over to the inhouse Geek Squad and was told he would have to call a number.  He did and was hung up on!  So I called on Sunday from my own phone which is on the same Telus network my father is on with no issues and was told he would have to pay 200 service fee.  This enraged me as I feel that it was pushed off until over a year as he has had numerous issues!  Okay fine we will pay the fee.  HE GETS his cell back with the NO ISSUES FOUND!  You call my father you can only hear every 3-5th word.  He is an elder and requires his phone in case of an emergency!  He is paying for  services from Telus or Geek Squad and is gettting no resolution to the problem.  If he has an emergency this will be an escalated problem!  As Best Buy is not providing him the service he has paid you for!  Call my father's cell and see for yourself.  I want this issue dealt with !  For the $200 service fee it definitely should have been!  That is robbery to a person on a pension!

 

Please tell me how this can get rectified immediately

Posts: 11,573
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Registered: ‎11-10-2008

Re: HOW TO FILE A COMPLAINT

Can you give a little more info about the phone and what carrier and type of phone it is ?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 11,573
Topics: 1,937
Kudos: 1,013
Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: HOW TO FILE A COMPLAINT

Ahh okay now I see you're in Canada. These forums are for Best Buy USA.

 

For assistance with the purchase from Canada go here

 

https://www.bestbuy.ca/en-ca/help/your-order/contact-us

 

I figured you were from Canada and mentioned Telus.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎12-12-2020

Re: HOW TO FILE A COMPLAINT

Sorry didnt realize it was USA site. I was probably a little angry.