Other Customer Service Support

[JeffMorrissette]

Hello,

i just recieved my game of thrones 4k steelbook and season 4 last. Disk about 15 min in theres a weird image skip on tywins forhead, i used a microcloth to clean mutiple times and the image still breaks up. Is there a replacment program. Seems alot to return the whole thing over one disk.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, JeffMorrissette,

Welcome back to our forums!  I imagine any odd image skips you’ve described would certainly be distracting while you’re trying to watch Game of Thrones, so I completely understand why you’d want to explore your options for getting this replaced.

While we’ll be unable to replace the individual disk that’s been giving you trouble, you may still be able to resolve the issue.  If you’re still within your return/exchange period, the easiest of these would be to utilize our Return & Exchange Promise to exchange the entire season for a replacement.  I’ll include the specific verbiage pertaining to entertainment products below:

Entertainment products

Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

Regards,

[JeffMorrissette]

Sorry for delay been very ill wih what i hope is the flu.

thank you for your reply.

i physically cannot get into the local best buy till i improve how ling is the return period and can i get an extension? I definatly want this set just one that doesnt skip. I also noticed after pulling it out of the box (i left the case in for protection it was scratched on the bottom) 

an exchange is for a perfect set is ideal.

[SeanM-BBY Retired: Social Media Specialist]

Hi, JeffMorrissette,

Welcome back to our forums, and I hope you’re feeling better soon!  As for the time you have to exchange your purchase, this can vary depending on when it was purchased.  The timeframes we offer can be found in our Return & Exchange Promise, which you’ll find here, and I’ll include the relevant verbiage below:

Return and exchange periods - Extended holiday return policy

Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc.), holiday products (e.g., artificial trees, lights, decorations, etc.) and major appliances. All other terms and conditions of the Best Buy Return & Exchange Promise apply. 

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Pacific Sales, Magnolia Design Center, Best Buy Education, Best Buy for Business and Best Buy Express kiosks.

I hope this helps, but if you have any other questions or concerns, feel free to swing by our Support Forums any time.

Cheers,