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Posts: 2
Registered: ‎06-01-2019

Got a digital receipt for unknown purchase

Hello. I got an receipt in my email for an iPhone but I have no idea why I got it. I have never been to the store nor have anyone in my family. Can you have a look at my account? Thank you
Posts: 7,183
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Registered: ‎12-23-2016

Re: Got a digital receipt for unknown purchase

Hello, kayo2,

Thanks so much for joining us at the Best Buy Community forums. Getting a receipt for something you didn’t buy must have given you a shock.

Usually this happens when someone gives the wrong email address at a store, or when there’s a typo entering that email address. It is likely nothing to worry about.

If you can send in a private message, by using the link in my signature, with your name, email address, phone number, and the order number or customer service PIN from the bottom of that receipt, I’ll double check for you.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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