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Posts: 1
Registered: ‎03-21-2019

Goodwill for paying below the minimum payment for several months

I am writing you all because my girlfriend Nichol has called you all to adjust some bad credit remarks for paying below the minimum payment for several months. She said that no one would help her. 


Heres the situation. She bought a t.v with no interest. She has made the payments within the 30 day window every time. The last several months the minimum payment went up because interest started accruing. She has caught up completely on what is owed. Is it possible to get a goodwill adjustment on this. It is a very unfortunate situation and she took a real hit on her credit. She is at fault for not realizing the minimum payment went up. ?? Thank you Paul

Posts: 6,972
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Registered: ‎11-30-2015

Re: Goodwill for paying below the minimum payment for several months

Greetings, hdfire91,


Welcome to our community! Credit is such an important part of our lives and negating remarks on your report can certainly throw some wrenches into the plans you guys may be dreaming up together. Thank you for reaching out regarding your girlfriend’s experience.


Our Best Buy Credit Cards are managed exclusively by Citibank and we’d typically defer these kinds of requests to them. Additionally, we’d be unable to see how we can assist since you’re not the credit card holder. You’re welcome to review more about our Privacy Policy here. I’d recommend having your significant other a give Citibank a call at (888) 574-1301.



Mariah|Social Media Specialist | Best Buy® Corporate
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