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Posts: 1
Registered: ‎07-22-2019

Go Pro Complaint


I recently had a terrible experience with the Geek Squad services at my local Best Buy store--I went in to have files downloaded from my GoPro 4 because I couldn't get it to connect with my old laptop or iPad.  The files were NEW files from an adventure vacation just a few weeks prior.  The person who helped me said that I needed a new laptop in order to download the files (believeable and true since my laptop wouldn't accept the software version needed).  I trusted them and purchased $1200 worth of equipment and service plans.  When I went to pick up my new set up 2 days later, the only files transferred from the GoPro were old files from my laptop, not the new files (which were the ones I wanted desperately).  Terrible service and very little concern was shown by the person who waited on me but I left everything for another 3 days while they "checked it out".  I got a call that I needed to buy an $80-90 thumb drive to hold the GoPro files that they recovered, so I did.  When I went in to pick everything up, it was STILL only the old files and not the ones I wanted.  So, I returned everything except the thumb drive that had the old files.  That drive is useless as none of the files open on any system I try.  To add insult to injury, my GoPro is now not working--when I turn it on, it freezes and I cannot see ANY files.  The ultimate insult was how disinterested and unconcerned the staff/manager were in the problem.  I literally watched the videos that I was trying to download, yet nobody would acknowledge that anything was lost.  I believe one person said, "If it's not on the drive, there is no way it was on the GoPro; it doesn't matter what you think you saw."  So, now I have no footage from a once-in-a-lifetime vacation (I'm trying to have it recovered by another organization) AND a broken GroPro.  Please feel free to call me if you would like to discuss--This was a "Worst Buy" experience and I've been somewhat despondant for weeks.  

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Go Pro Complaint

Hey, VWatson123


Welcome to the Bets Buy Forums! We appreciate you connecting with us here on this platform, although we wish it were under better circumstances. I would certainly be seeking some support with getting access to my once in a lifetime photos as well, so please allow me to help in any way I can.


To get started, please send me a private message with your full name, email, phone number, service order number, and which location you have been visiting for service. To ensure your information stays safe. Please be sure to click the blue box in my signature below to send a message privately!


I look forward to hearing from you.



Quinton|Social Media Specialist | Best Buy® Corporate
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