Other Customer Service Support

[David_willhite]

I have lost a gift card. Best Buy keeps giving me different numbers to call. This is posted on their website (Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.
Good luck

[Allison-BBY Social Media Specialist]

Hi, David_willhite, and welcome to our online community!

Thank you for posting on our forum for support with your missing gift card. I know I hate to lose things, so I'm hoping we can help you out here! 

While I'm glad you seem to have located our gift card FAQ page, our terms and conditions also mentions a valid proof of purchase is needed, meaning we need to work with the original purchaser of the gift card first. Did you purchase this gift card, or was it gifted to you? 

Please follow up in a private message to me and also include your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,