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New Member
Posts: 1
Registered: ‎12-30-2019
Accepted Solution

Gift card

Unauthorized purchase on my gift card. Can I dispute charges? Or cancel online order before it ships.
Valued Contributor
Posts: 1,712
Registered: ‎02-07-2011

Re: Gift card

For immediate assistance you would want to call them. Gift cards are like cash, there is no way to dispute. You might try getting them to change the shipping address to you if they can't cancel then return merchandise.
Posts: 447
Topics: 33
Kudos: 64
Solutions: 19
Registered: ‎07-23-2018

Re: Gift card

Hello, Brettagne,


Thank you for joining us here on the Best Buy Forums. It’s nice to hear from our customers, but if there was somehow an unauthorized purchase made with a gift card that you own, I can see why you’d be looking for options for support. As nckhammond mentioned, gift cards are similar to cash, which would make things a little more complicated. That said, we certainly want to ensure all routes to resolution are explored, and we’d be happy to look further into this with you.


When convenient, if this is something you still need assistance with, please send us a private message. We’d need your full name, email address, and telephone number to get started. It sounds like this was a Best Buy gift card, but if you were using a different type of gift card, please indicate that in your correspondence. The darker blue button to the far right of my name below, will direct you to the path to send our team a private message.



Sarah|Social Media Specialist | Best Buy® Corporate
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