Other Customer Service Support

[banspy]

I have a gift card that I never used and tonight I tried to use it and it is showing a zero balance.

[Alyssa-BBY Retired: Social Media Specialist]

Hey there, banspy,

First and foremost, I'd like to give you a warm welcome to our community! I'm disheartened to hear about what happened to your gift card, as I can understand the concern and confusion this would cause seeing that the expected balance wasn't there. I would be more than glad to look into this and assist however possible! To review this, I will need to collect some additional details. 

When you get the chance, can you please send me a private message that includes your full name, phone number, email address, and the gift card number? You can send a secure message by using the blue button down below.

Best Regards,

[banspy]

Well, this was useless. After I spent numerous times in chat and then had the original purchaser call, spending a considerable amount of time on a call, I am still out a gift card. Thankfully though, the thief who fraudulently used the number WAS able to complete their purchase of an Apple watch online using several more gift cards many months before I tried to use my Xmas gift this month.

Thanks for nothing BB, I will make sure no one buys me another BB gift card so they won't be out any more money.

[Alyssa-BBY Retired: Social Media Specialist]

I'm sad to hear about that update, banspy. I can understand how those circumstances have left you feeling, as this is a far cry from the experience we'd want any of our members to go through. Regrettably, as outlined within our Best Buy Gift Cards Terms and Conditions, lost, stolen or damaged cards can be replaced only with valid proof of purchase to extent of remaining card balance. In the future, I would suggest opting for a Best Buy e-Gift Card, as they can be sent directly to a recipient's email inbox with a personal message. These virtual gift cards can be used at BestBuy.com, allowing your recipient to start shopping right away.

I understand that these circumstances are not ideal, and I apologize that this has been the case. Thank you for bringing this to our attention. Please don't hesitate to reach back out to our team here on the Forums should you have any other questions or concerns that come up in the future.

Best Regards,