Other Customer Service Support

[Austin689]

I got a gift card from work and it's one of the square ones and not the price tag shaped ones, and it doesn't have a silver scratch pad with the number and PIN. I got another card shaped like a price tag and it does have the scratch pad. Wondering if I'm missing something? Still have receipt that shows it was activated.

[Meg-BBY Social Media Specialist]

Hey, Austin689,

Thanks for reaching out to us on the Best Buy Forums! I'm sorry to hear your gift card looks a bit confusing, I I would be eager to use those funds ASAP as well. 

I'd be happy to take a closer look into this. Can you send us a private message with your full name, email, and phone number? Please also include the customer PIN from the receipt, or let me know if it was purchased somewhere besides Best Buy.

Best,