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Posts: 1
Registered: ‎07-16-2019

Gift card unable to use

[ Edited ]


I was unable to use my promo gift cards as I had to fly out of country due to family emergency. 


I called customerservice on this. I waited for almost 1 hour before getting hold off an agent. .


Instead of helping I was just tossed around between different customer service agennts. Can you please help.


Below are the 4 promo gift cards I was not able to use. 


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I am loyal customer of Best Buy since last so many years. Please help and issue me a new promo gift card. 


Thank You



Posts: 582
Topics: 23
Kudos: 122
Solutions: 34
Registered: ‎07-23-2018

Re: Gift card unable to use

Hi there, Girish,


Thanks for connecting with us on our forums! I hope that everything is ok now and your family emergency has been resolved. 


We do try to make the expiration date of any promo offers clear, and I cannot promise that we will be able to reissue them. That said, we would be glad to take a closer look at this for you. Will you please send us a Private Message including your full name, email address, and phone number linked to your My Best Buy Account? 

Austin|Social Media Specialist | Best Buy® Corporate
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