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Posts: 1
Registered: ‎04-29-2021

Gift card missing last 4 digits

Recently i was looking to make some computer parts purchases and decided to use the best buy gift card i was gifted in February. When i took the sticker off, the last 4 digits were missing! So i called customer service who had said i could still use the bar code in person for it to work. A few days later i go into the store and they had issues scanning the bar code. Multiple errors kept popping up for them and advised i call customer support. After 1 day of one hanging up on me after i gave some info, and today with me really getting no where with the second one, i figured the forums might be able to help. The card its self still has the balance of $175 and i had made no purchases yet.
Posts: 4,725
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Registered: ‎11-29-2016

Re: Gift card missing last 4 digits

Good evening, Phoenyxmystyc,


Welcome to our forums!  Our gift cards will contain a 16-digit gift card number, along with a 4-digit PIN, so without any of those numbers, it’s pretty tough to use the gift card you’ve got.  While I may not be able to locate the PIN you’re in need of, I’ll be happy to see what other options we’ll be able to explore for you!


As we mention in the terms and conditions of our gift cards, damaged or lost cards may be replaced for the remaining balance of their card, given some sort of proof of purchase.  In order for me to track down the card balance and proof of purchase, I’m hoping you can send me the following information via private message:


  • Your first and last name
  • Your phone number
  • Your email address


As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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