05-03-2021 03:31 PM
05-03-2021 06:13 PM
Good evening, Phoenyxmystyc,
Welcome to our forums! Our gift cards will contain a 16-digit gift card number, along with a 4-digit PIN, so without any of those numbers, it’s pretty tough to use the gift card you’ve got. While I may not be able to locate the PIN you’re in need of, I’ll be happy to see what other options we’ll be able to explore for you!
As we mention in the terms and conditions of our gift cards, damaged or lost cards may be replaced for the remaining balance of their card, given some sort of proof of purchase. In order for me to track down the card balance and proof of purchase, I’m hoping you can send me the following information via private message:
As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,