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Registered: ‎10-11-2018

Gift card error 5099

Hi, I recently bought a Samsung Note 9 and received an email for a $150 gift card which I cannot claim because I received error 5099. What can I do to fix this? Anyone have luck with this problem?
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Registered: ‎08-08-2017

Re: Gift card error 5099

Hi Danifair,


Thanks for joining us here on the forum.  I'd love to receive a $150 Best Buy Gift Card, and I'm sure many others would too! I can understand the frustration of not being able to redeem such an offer, and I'd be happy to partner with you to see if we can get to the bottom of this. If you will please send me a private message with the following information, I'll do my best to help:


  • Your full name
  • Email address
  • Phone number
  • Order number

You can send me a private message by logging into the forum and clicking on the blue button in my signature below.


Thanks for posting,

Sam|Social Media Specialist | Best Buy® Corporate
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