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New Member
Posts: 5
Registered: ‎12-19-2018

Gift card can't be used to pay bill

I agree with the other posters on this site that it is a lousy practice to not let us pay our Best Buy VISAs with our Best Buy gift cards.

 

I am on a fixed income and had to buy a new appliance after my old one died for the third time. I thought the gift card would help me pay for the item. Not so. That makes me feel disappointed and angry.

 

VLS

Posts: 6,667
Topics: 227
Kudos: 558
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Registered: ‎08-21-2017

Re: Gift card can't be used to pay bill

Welcome back, VirgLS,

 

Thank you for taking the time to visit our community forums again. Having had appliances stop working in the past, I know that it has a major impact on daily life. I appreciate you taking the time to provide us your feedback about the My Best Buy credit card.

 

The My Best Buy credit card is issued and administered by our partner, Citibank. Because of this, Citibank is able to determine what forms of payment may be used to make payments. As you mentioned, we are unable to accept a Best Buy gift card when making a payment towards your balance.

 

We strive to make every purchase as smooth as possible and this information is vital so we can continue to improve in the future. Please don't hesitate to let us know if we can ever be of assistance!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Registered: ‎11-10-2008

Re: Gift card can't be used to pay bill


@VirgLS wrote:

I agree with the other posters on this site that it is a lousy practice to not let us pay our Best Buy VISAs with our Best Buy gift cards.

 

I am on a fixed income and had to buy a new appliance after my old one died for the third time. I thought the gift card would help me pay for the item. Not so. That makes me feel disappointed and angry.

 

VLS




Keep in mind this is a standard wide practice across all stores not just Best Buy.
Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.