Other Customer Service Support

[Mattb98]

My $75 gift card balance is $0 now. I didn’t buy anything. A few days later when I got the gift card, I went to check the balance and it shows $0. What happened to the money??

[Meg-BBY Social Media Specialist]

Heym, Mattb98,

Thanks for reaching out to us on the Forums! I can definitely understand your concern as $75 is a lot of money to be missing. This definitely sounds like an odd situation, and I'd be happy to take a look into your gift card and see what information I am able to find.

Please send us a private message with your full name, email, phone number, and the gift card number, NOT including the PIN. Once I get that information, I can get started!

Best,