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Posts: 3
Registered: ‎01-23-2019

Gift card balance is empty.

My $75 gift card balance is $0 now. I didn’t buy anything. A few days later when I got the gift card, I went to check the balance and it shows $0. What happened to the money??
Posts: 439
Topics: 24
Kudos: 88
Solutions: 29
Registered: ‎02-08-2019

Re: Gift card balance is empty.

Heym, Mattb98,


Thanks for reaching out to us on the Forums! I can definitely understand your concern as $75 is a lot of money to be missing. This definitely sounds like an odd situation, and I'd be happy to take a look into your gift card and see what information I am able to find.


Please send us a private message with your full name, email, phone number, and the gift card number, NOT including the PIN. Once I get that information, I can get started!




Meg|Social Media Specialist | Best Buy® Corporate
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