10-04-2019 07:33 AM
I wanted to see if you could help me out. I received a gift from work, a Fitbit Charger 3, that I wanted to get store credit for. I was looking to buy an Apple Watch 5 Series Nike edition. Per BestBuy website, customers may receive store credit for any gift without a receipt, however, I have received conflicting information from two local stores. Santa Maria, California and Goleta, California. They said I need a receipt and I do not have one since my company did not give me a gift receipt.
Is there another store I can try?
Thanks in advance for your help
Solved! Go to Solution.
10-05-2019 01:16 PM
Welcome to our forums, eval2017,
That’s great to hear you’ve received a gift from your work! A Fitbit Charger 3 would be a pretty sweet bonus, but if you have no interest in keeping it, I can certainly understand why you’d want to exchange it for something that might fit your needs.
It sounds like you’ve done your research into our Return & Exchange Promise, and I’ll be happy to help clarify why your local Best Buy stores may have denied your return request. As outlined in the terms of our Return & Exchange Promise, your return or exchange request may be denied without proof of purchase. You can find the full terms here, and I’ll include the appropriate verbiage below:
Returns lacking proof of purchase:
Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.
With that said, you may be able to receive a copy of your receipt from your company, or the person in charge of making these purchases for your company is welcome to connect with us here on our Support Forums, or by phone at (888) 237-8289, and we’ll be happy to review their purchase history further, and hopefully track down a copy of their receipt.
Hope this helps,
10-05-2019 02:34 PM
It’s been my pleasure to help! If you ever have any other questions or concerns regarding your Best Buy purchases in the future, don’t hesitate to visit our Support Forums again.
All the best,