02-19-2021 02:18 PM
Thanks for reaching out to us on the Best Buy Forums! I have scratched a PIN off my card a few times as well, so I understand reaching out about this. I'd be happy to see what we can do to help out here.
Please send us a private message with your full name, email, phone number, and the gift card number. If you can provide the approximate date that you purchased this gift card, this will be helpful as well. Looking forward to hearing from you!