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New Member
Posts: 1
Registered: ‎01-28-2022

Gift Card Not Refunded

I recently purchased a MacBook Pro that showed it was available online after the purchase I quickly received an email saying the order was cancelled and that I would be refunded. I had to get 4 gift cards to total the amount of M1 iMac I returned to the store(original purchase) and I didn’t think this process would be so hectic and I didn’t want to wait for my original payment method to be refunded that’s why I opted for the gift cards instead so that I could do an exchange and pay the difference. It has been 24 hours and I still have 0.00 balances on all 4 of my gift cards which is concerning and disheartening. How can I promptly get a refund to my gift cards without having to call customer service again and go through the extreme hold times?
Retired: Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: Gift Card Not Refunded

Hello,

 

Gift cards should be refunded almost immediately. I would be happy to look into this with you. To start, can you send us a Private Message with your full name, phone number, and email for verification.

Jimmy|Social Media Specialist | Best Buy® Corporate
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