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New Member
Posts: 2
Registered: ‎01-11-2019

Gift Card Issue - Very boring situation!

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I am having a very annoying situation with an order here:  Case ID #{removed per forum guidelines}


You guys always tell me the same story, this will be completed within 24 hours but I even did not get any CREDIT APPLIED email as well.


Next week I plan to visit BB store and make a few purchase but this is preventing me to use BestBuy again in future.


When should this be solved totally? I am really confused and frustrated now.

New Member
Posts: 2
Registered: ‎01-11-2019

Help with e-gift card combining.

Hi there, I have 2 BestBuy e-gift cards purchased from


One has 24.97 USD and the other has 147.51 USD balances. I wonder if I can refund them to you and you may give me a new E-Gift Card in the amount of total 172.48 USD or not?


Regarding this issue I called BestBuy Gift Card Support @ Cashstar but they told me that BestBuy Customer Services may be able to help me with my question and they have nothing to do with this.


Please help me, thanks!

Posts: 3,012
Topics: 69
Kudos: 262
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Gift Card Issue - Very boring situation!

Hello there, cnone,


I’m crossing my fingers the last representative that was able to assist you, on the same day of your post, provided the accurate information that we normally would share for the refund to process.  Normally speaking, 3-5 business days would be the standard turn around time.


The second question about the E-gift cards is not something we’d be able to combine these totals.  In the past our system used to have this option, but we’ve updated our systems which no longer allows us to use this feature.  I do apologize for any inconvenience this may have caused.


Thank you for registering with the Best Buy forums to ask and if you have any further questions about your return or gift cards know that it would be my pleasure to lend a helping hand any way possible!

JJ|Social Media Specialist | Best Buy® Corporate
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