05-01-2021 10:53 AM
05-01-2021 12:47 PM
See the image below. This particular gift card company is a third party, is a company of Amazon so they would be responsible for replacing the card. Best Buy can only service cards that are sold direct, either online or through the store.
Also, these third party gift cards have terms and conditions such as the card is like cash, treat it as such and most likely can't be replaced if lost or stolen , etc.
So in reality you need to contact the third party issuer. Best Buy can't help you with this transaction.
05-01-2021 05:04 PM
Thank you for taking the time to stop by our community forums. I know I like to hang on to gift cards for quite a long time and can understand not being able to find one after the holiday season. I appreciate you letting us know about your experience with this process so far and would be happy to provide some additional clarification .
Generally, we are able to reissue the remaining balance on a gift card that has been lost or damaged if it was purchased at Best Buy. While I wish I could provide a different answer, we are unable to complete this process if a gift card was purchased at a third party retailer.
I would recommend continuing to work with Amazon moving forward. I hope I was able to provide some more information. Please let me know if I can help with any other questions or concerns.
05-03-2021 10:29 AM