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New Member
Posts: 2
Registered: ‎10-29-2019

Get a receipt copy

[ Edited ]

Hello Support team

 

Last year, 25-Nov-2018 precisely, I bought a Logitech (Slim Combo) keyboard "online" for my ipad 6th generation.

 

At that time I still did not have a best buy account so I bought it as a guest checkout.

 

The issue I am looking desperately for help is that my keyboard is no longer working and Logitech support is asking for a copy of my receipt which I cannot print online because I don't remember de phone number I used

 

I do still have the email informing my order had been shipped under order # {removed per forum guidelines} and tracking # {removed per forum guidelines}

 

I am certainly able to provide any other info requested, like my credit card # used {removed per forum guidelines}.

 

Would you please help me getting a copy of that receipt ?

 

Thanks in advance

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Posts: 2,638
Topics: 32
Kudos: 93
Solutions: 134
Registered: ‎10-19-2017

Re: Get a receipt copy

Hello, fgaban,

 

Welcome to the forums!

 

I appreciate you taking the time to write us and choosing us for your purchase. Personally, I can't keep track of a receipt for more than five minutes myself, let alone a year. I am more than happy to help you take a look to see if I can track down your receipt.

 

Although, we are not able to provide receipt copies for online orders, I can help you get all the information you need to find it under our guest order lookup. I am going to need some more information about your purchase so I can research it. Will you please send me:


Your full name
Your e-mail address 
The full amount of the purchase

The billing and shipping addresses

 

I look forward to your response so I can continue to search for this receipt.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-29-2019

Re: Get a receipt copy

[ Edited ]

Hi Deysha, I can absolutely provide anything you need, just a quick disclaimer first... I bought it online from Brazil and ordered to deliver the item to a friend of mine who was visiting the US at that time

 

my full name : Fabian {removed per forum guidelines}

my email : {removed per forum guidelines}

full amount : 150.36

billing address : {removed per forum guidelines}

shipping address : Fernando {removed per forum guidelines}
{removed per forum guidelines}

 

additional info order # {removed per forum guidelines}

purchase date : 11/25/18

item : logitech slim como keyboard for ipad 5th and 6th generation

S/N : {removed per forum guidelines} printed in the box

S/N : {removed per forum guidelines} printed in the keyboard

Highlighted
Posts: 2,638
Topics: 32
Kudos: 93
Solutions: 134
Registered: ‎10-19-2017

Re: Get a receipt copy

[ Edited ]

Thank you, Fabian! I edited your post because you put your personal information public, and that is against our Forum Guidelines. I found the order, however, due to our Privacy Policy, if the purchase is not in your name, we are not able to discuss any aspects of the purchase with you. I understand this may be a bit inconvenient, however, we do everything we can to keep our customer’s information safe. You are welcome to have Fernando sign up on the forums and reach out, or via our Customer Care Team at (888) 237-8289.

 

Regards,

 

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!