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Posts: 10
Registered: ‎09-06-2018
Accepted Solution

Get Live Chat records



I recently had a bunch questions that I asked during  a livechat but the browser crashed and the window disappeared.  I forgot something the agent told me. 


How do I get the records of that chat.



Trusted Contributor
Posts: 2,685
Registered: ‎02-07-2011

Re: Get Live Chat records

If you actually want correct answers your better off asking them here anyway...
Posts: 10
Registered: ‎09-06-2018

Re: Get Live Chat records

Well I just want the transcript to see if the product I purchased online are new or not.  Who do I ask here? 

Posts: 10,790
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Registered: ‎11-10-2008

Re: Get Live Chat records

All products purchased on Best Buy are new unless specified on the product page as open box, etc. And so when you order a product it should be new. If you receive anything other than what was described on the page you can call 1-888-BEST-BUY for assistance or you can return the item to any Best Buy store for help with a replacement. This information can also be found by logging into your My Best Buy account and view your purchase history.

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Registered: ‎07-06-2009

Re: Get Live Chat records

Hello again, flints16,


Thanks for reaching out about your recent live chat. Having a computer issue during something like that is certainly not ideal, but I'd be happy to help with your questions. Last night, I had responded to another post of yours about how to determine if an item is an open-box one or not. 


I don't have a way to send a chat transcript after the chat has ended, but if you are seeking information about a specific purchase, I can look into this further with you. I'd just need you to send me a private message with your full name, phone number, email address, and either the Customer Service Pin Number from the store purchase receipt or the online order number. To send me the message, you can use the button in my signature below. 




Melissa|Senior Social Media Specialist | Best Buy® Corporate
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