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Posts: 1
Registered: ‎05-13-2021

Geek squad online chat

[ Edited ]

Regarding
Session ID: {removed per forum guidelines}
Date: /Date {removed per forum guidelines}


To whom it may concern, I wanted to shed light to the terrible online service I received today. The rep seemed like he just wanted to get me out of the queue. He didn’t help at all and ended the chat abruptly. That’s the equivalence of hanging up on a customer on the phone so rude.
I’m only now bringing my laptop for service as a last resort and I know that the rudeness of one employee doesn’t define geek squad as a whole. That guy needs some customer service training seriously.

Posts: 4,852
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Registered: ‎11-29-2016

Re: Geek squad online chat

Good afternoon, dander2018,

 

While I wish your visit to our forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community and share your feedback with us.  Whether it’s at one of our brick and mortar locations, by phone, chat, through our Support Forums, or any of the many other ways our customers can contact us, we hope to provide a positive experience throughout their interaction with us, so it’s disappointing to hear your most recent chat may not have met our expectations. 

 

While my team is unable to view a chat history using the session ID you’ve provided, I may be able to locate the chat you’re referring to given some additional information from you, so we might properly document your feedback for any coaching or training opportunities that may present themselves.

 

For me to look into this further, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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