Other Customer Service Support

[Whereismytvhuh]

Since September 7, it has been missing ni transit.  When I ask about it each week, they promise to contact the Warehouse Team and get back to me but never do. The Geek Squad manager, Assistant Store Manager, and unspecified corporate leaders are involved but still I get no response.  Is there another level to escalate this, and how do I find a contact higher up who can help?

[Allison-BBY Social Media Specialist · Accepted solution]

Hello, Whereismytvhuh, and welcome to our online community!

Thank you for posting on our forum for support. I know how exciting it is to get a new TV, and I'm sure you've been anxious to have your new one delivered. I hate to hear it's been in transit for almost two months. This is definitely not what we want for our customers, and I'd like the chance to assist.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,