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Posts: 1
Registered: ‎08-09-2019

Geek Squad TV Haul Away - NO SERVICE

Thought I would share my very disappointing service experience with the Best Buy TV haul away service. It started with placing an order, in person at my local Best Buy store on Jul 30 for a TV haul away service along with an order to install my new TV. My schedule date for the haul away was July 31 with a time window of 12-6PM. On the Jul 31 scheduled date to haul away my TV, the Best Buy reps no-showed I spent 6 hours of my time that afternoon waiting for them to show. I called Best Buy Customer Support that evening and spent 1:48 mins on the phone with off-shore, on-shore, Geek Squad and warehouse reps. I was assured that the Geek Squad and warehouse reps would call me back in the next 24-30 hours with a with an update ... but to no avail. I called again 2 days later, and went through the same extent of what I did on my first call with, again, false assurance that I would get a call. And what happened, you guessed right ... no call. Finally I called again on Aug 7, six business days after the original scheduled date and spent another 1+ hours on the phone to be told that I was being reschedule to today, Aug 8 and that, as a courtesy, I was offered a $30 Best Buy gift card for my inconvenience. I rejected the offer as I felt my time of the 6 hours I wasted on the Jul 31 scheduled date, and the 4+ hours wasted on 4 phone calls to Customer support ... not to mention that he service was delayed for week, was worth more than $3.00 an hour. And note, I am a Best Buy Elite member ... and this was how I was treated for my business and loyalty! Buyer beware out there . . .

Posts: 428
Topics: 29
Kudos: 105
Solutions: 27
Registered: ‎10-03-2017

Re: Geek Squad TV Haul Away - NO SERVICE

Hi there, gllabrie!


Welcome to the Best Buy Support Forums! 


I understand you have some concerns regarding your recent experience with us. We'd like to take a closer look into this for you, and see what options may be available to assist! 

If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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