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New Member
Posts: 1
Registered: ‎03-23-2022

GIGABYTE 3080ti Master - Appears Damaged and have refused to open further

Hello,

 

I purchased a 3080ti from the Best Buy last Friday. I picked it up today from the store. Upon opening the box I did a visual inspection of the GPU without opening the QA sealed bag the GPU is in. I noticed that a screw seems to be missing from the backplate of the GPU, and is somehow stuck between the PCB and the backplate. Am I able to go to the store tomorrow and exchange this item? It seems like this is a more complex situation since GPUs aren't easy to come by at the moment and I am sure my local Best Buy doesn't have it in stock since it had to be ordered online and delivered to it. 

 

Any help is appreciated as this card was not cheap at all, and quite frankly I am dissapointed in Gigabyte for having such lax QA standards for something as expensive as this. 

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Registered: ‎11-10-2008

Re: GIGABYTE 3080ti Master - Appears Damaged and have refused to open further

As long as items are in stock you are able to exchange this item and get a replacement per the return and exchange promise policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

 

Otherwise if it's not in stock at your local store you could get a refund for the item and then attempt to  order it online for delivery. 

 

 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 129
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Registered: ‎08-05-2019

Re: GIGABYTE 3080ti Master - Appears Damaged and have refused to open further

Hey there, Maristotle,

 

Thank you for connecting with us here on our forum. Receiving an item in this condition is not okay, and I too would be looking for some help. These graphics cards are extremely popular at the moment, so I understand bringing this situation to attention.

 

Per our Return & Exchange Promise, most purchases can be returned or exchanged within 15-days. At this time, I recommend visiting your local Best Buy, as they would be best equipped to assist with a return or exchange for your purchase.

Jack|Social Media Specialist | Best Buy® Corporate
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Posts: 8,619
Registered: ‎02-25-2013

Re: GIGABYTE 3080ti Master - Appears Damaged and have refused to open further

Chances are very good that they will not have a replacment for you.

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.