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New Member
Posts: 2
Registered: ‎01-08-2019

GEEKSQUAD RENE00015826

Hello,

 

Sorry for my english. I have an unknown charge on my credit card for $54,43 ''GEEKSQUAD RENE00015826'' dated 12/12/2018, and i dont know why. Could you tell me what it is?

 

Thank you,

 

Good bye

Posts: 1,915
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: GEEKSQUAD RENE00015826

Good morning, FabiánSalinasDíaz,

 

Welcome to our community.  I like to keep a close eye on my accounts to ensure I am not over-charged for anything, but also to be sure no erroneous purchases show up that I didn’t make.  I’d be happy to offer my assistance with your recent credit card statement.

 

Given the description in your message, this was likely a software subscription renewal.  If you don’t believe this to be the case, please let me know so I can take a closer look into it.  You may also review our Statement Charges page for more information about how recurring charges may appear on your credit card bills.

 

I hope this helps.  Thank you for writing to us.

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-08-2019

Re: GEEKSQUAD RENE00015826

I bought an notebook in best-buy store in NYC, but i didn't take any subscription, i really don't know what it is, could you take a closer look into that? Thank you

Posts: 1,915
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: GEEKSQUAD RENE00015826

Hello FabiánSalinasDíaz,

 

I'd be happy to take a peek at your account and see if I can track down this charge for you.  First, I'll need some additional information.  When you can, please send me a private message that includes the following:

 

  • Your full name
  • Email address
  • Phone number
  • Customer Service Pin from the bottom of your receipt

 

You can send me a private message by selecting the blue button in my signature below labeled "Private Message".

 

I hope to hear from you soon.

Sam|Social Media Specialist | Best Buy® Corporate
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